Privacy Policy

At Glivya, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, and shipping/billing address when you place an order or create an account.
Payment Information: Payment details processed securely through our payment partners. We do not store your complete payment information.
Order Information: Details about your purchases, including products ordered, sizes, and preferences.
Communication Data: Messages you send us via email, contact forms, or customer support.

We also automatically collect certain information when you visit our site, such as your IP address, browser type, device information, and browsing behavior using cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and delivery.
Send order confirmations, shipping updates, and delivery notifications.
Communicate with you about products, promotions, and updates (with your consent).
Improve our website, products, and customer service.
Prevent fraud and ensure the security of our platform.
Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Shipping Partners: To deliver your orders to your doorstep.
Payment Processors: To securely process your payments.
Service Providers: Who help us operate our business (e.g., analytics, email services).
Legal Authorities: When required by law or to protect our rights.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings, though disabling cookies may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data (subject to legal requirements).
Opt-out of marketing communications at any time.
Withdraw consent where processing is based on consent.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us. We are here to help and address any concerns you may have.